Mamba Drainage Services
Emergency Drain Service Vancouver
Sewage backing up in the basement. Toilet overflowing. Drain not draining in the middle of the night. Stop reading this and call.
We answer live 24/7 and roll anywhere in Vancouver, Burnaby, Richmond, New Westminster, Surrey or Delta. Camera scope included to confirm the problem is actually solved. No after hours surcharge on an active flooding emergency.
What counts as a drainage emergency in Vancouver
Anything actively damaging your property or creating a health risk. We treat these as drop everything emergencies, around the clock.
Active sewage backup. Sewage coming up through a basement floor drain, a shower drain or a laundry standpipe means the main lateral is blocked downstream. Every flush and every load of laundry makes it worse, and we need to be on site before contamination spreads.
Basement flooding from drainage failure. An atmospheric river hits, the perimeter drain is overwhelmed, the sump pump has failed, the downspouts have backed up. Any combination of that and water is now on your basement floor. The longer it sits the more it costs. Every truck carries submersible pumps and emergency hydro flush equipment.
A toilet overflowing repeatedly. A toilet that overflows when other fixtures drain means the main soil stack or the lateral is blocked. A single fixture clog is a regular booking. Multi fixture symptoms are an emergency.
Sewer smell suddenly through the whole house. A lost P-trap seal, a dry trap on a rarely used floor drain, or a blocked vent stack. It is a health risk if it is left.
A commercial kitchen drain blocked during service. Priority dispatch, because the point is keeping your kitchen open.
A strata common line backup. A shared horizontal stack failure hits every unit on that line. Property managers should call direct and we coordinate with council on the spot.
These are not emergencies, and they cost you less booked as a regular call: a slow single drain, occasional gurgling, a periodic smell, scheduled maintenance, and perimeter drainage work in the dry season.
24/7 emergency dispatch
Water where it should not be?
Stop reading and call. A real dispatcher picks up around the clock, never voicemail, never an answering service, and you get the actual arrival window while you are still on the phone.
What happens when you call
What to do before we arrive
- Stop running water everywhere in the house. Every flush, every faucet, every load of laundry adds to the backup. Tell everyone to stop using water until we get there.
- Shut off the main water valve if the water is uncontrolled. It is usually in the basement at the front foundation wall. On a quarter turn ball valve, the handle perpendicular to the pipe means closed. If you cannot find it, the dispatcher walks you through it on the call.
- Move belongings out of the wet area. Cardboard wicks water and is finished. Wood furniture warps in standing water. Get what you can to dry ground, upstairs or in the garage.
- Document it for insurance. Photos and a short video of the water level, the affected area and any damaged belongings. Time stamped photos are worth real money in a claim. Take them before anything gets moved.
- Do not use chemical drain cleaners. Caustic cleaners burn a technician’s hands when we cable or jet. If you have already poured some in, tell the dispatcher so we bring full PPE.
- Find the main cleanout if you can. It is a capped 4 inch pipe at the property line or against the foundation. If you find it, photograph it and text the dispatcher, because it cuts the search on arrival.
- Open the garage or the side gate. Our trucks need a 12 foot clear approach for the cable machine and a 20 foot clear approach for the jetter trailer. Open everything you can before we get there.
- Keep pets and kids away from the work area. Sewage water is Category 3 contamination, with bacterial, viral and parasitic risk. We tape the area off on arrival, but anyone there before that should clear out.
- Call your insurer after we leave, not before. Most policies require you to mitigate immediately, so calling us first is the right move. Once the cause is documented on camera you can give the insurer a clear report.
What Vancouver customers say
Ryan was great! My landlord called him to fix my blocked kitchen sink. He showed up the same day (on a Sunday) and fixed the problem. He even cleaned the sink and dried up all the water that had leaked before he got there. And he was very careful coming in and out of the house so my cat wouldn’t get out. I’d definitely recommend him.
Ryan is INCREDIBLE. He has been responding to all of us (four houses and families!) affected by a sewage back up. This is all on Boxing Day and beyond, in terrible weather full of ice, cold and rain. He is so knowledgeable, and knew what was needed right away. Just the top of his field I am sure. As well as that, he is incredibly calm, respectful, kind and fair. I am truly amazed by this person's capacity and competence in combination with his noble, calm presence in the face of a real mess. Thank you Ryan, so very much!
I had very positive experience with Mamba Services, Ryan was amazing to work with and took care of my drain issues in no time. He arrived on time, was very professional and efficient in carrying out the work. What impressed me was how honest he was in recommending needed repair. He was very patient in explaining the different options. I will certainly call them for future projects.
Had an excellent experience. Ryan was fantastic, it was an after hours call late in the evening and he showed up exactly in the time frame he gave. Took care of the kitchen sink issue within minutes all systems were running like new. Pricing was extremely reasonable, Ryan was patient and explained everything to me while fixing my problem. I would highly recommend this company for any plumbing work.
Ryan was efficient, experienced, and knowledgeable. He was able to squeeze me into his schedule with short notice and wasted no time with my appointment. He arrived on site inspected the issue, and was quickly at work with resolving the problem. I am very pleased with his service and honesty. He provided recommendations that will help assist me in future occurrences.
Emergency drain service FAQ, Vancouver
Not for active flooding or a sewage emergency. Those are priced the same as a daytime call. A non emergency overnight call, meaning a slow drain that could comfortably wait, does carry an after hours surcharge. We do not penalise people for emergencies they did not choose.
Yes. Vancouver, Burnaby, Richmond, New Westminster, Surrey and Delta, all covered by the same overnight dispatcher.
Always scope. The camera goes in before the cable does, and again after. You see the blockage, you see it cleared, and you keep the MP4. There is no charge for the camera time. That is how we close the job.
Yes. Commercial emergency dispatch is about 40% of our overnight work. We schedule around your service hours where we can, so a restaurant reopens on its normal schedule. Full liability coverage and WCB, certificates emailed.
Yes. Property managers should call us directly. We coordinate with the strata council and provide overnight certificates of service for your insurance file. A common line backup is handled as a building emergency, not unit by unit.
No. We clear the drainage and pump out the standing water. For drywall, flooring and mould remediation you need a restoration contractor, and we coordinate the handoff with whoever your insurer recommends.
On an emergency call we clear what we can and get you flowing again, document the structural issue on camera, and quote the permanent fix in writing. The emergency clear is its own job. There is no pressure to commit to the repair on the spot.
Yes. Visa, Mastercard, Amex and Interac. We can also bill insurance directly if you have notified your carrier and have a claim number. Most emergency calls get paid on site by card.
Usually not. One fixture draining slowly, an occasional gurgle or a periodic smell is a regular booking and it costs you less that way. What makes it an emergency is more than one fixture backing up at once, sewage on the floor, or water actively rising.
24/7 EMERGENCY DISPATCH
Water where it should not be?
Ryan picks up. Live dispatch, and you get a real arrival window on the call.