Residential runs from a slow kitchen sink to a full perimeter replacement. Most homeowners find out they have a drainage problem through one of three doors: a slow or backed-up fixture, water in the basement after rain, or a pre-purchase home inspection.

For slow fixtures and main line clogs, cable machines clear most of it. Repeat clogs on the same line mean a structural cause underneath, so a belly, an offset joint or root intrusion. Those show up on camera, and the footage is yours to keep.

For wet basements during a storm, the failing part is usually one of three things. Aging drain tile around the foundation, which we repair or replace. A failed sump pump, which we replace with a cast iron Zoeller or Liberty and a battery backup. Or City sewer surcharge pushing back into the basement, which a backwater valve prevents and which also unlocks the sewer backup endorsement on your insurance.

For pre-purchase scopes, a video inspection is the cheapest piece of due diligence in the whole transaction. We scope the sewer lateral and the drain tile from the corner cleanouts and hand over MP4 footage and a written report. Most BC home inspections do not include a drainage scope at all. That gap is the one we fill.

Commercial is a different operational game. Higher volume, after hours scheduling, several stakeholders in the room, and certificates of service for insurance and City compliance.

Restaurants run quarterly hydro jet contracts on the kitchen stacks, because grease builds at the trap to stack joint faster than anywhere else in the building. Strata buildings run semi-annual common-area maintenance: shared horizontal stack jetting, parkade catch basin cleaning, downspout systems, and certificates that go into the reserve fund study. Parkades and parking lots get annual or semi-annual storm drain cleaning by vacuum truck, jet and camera verification, with City of Vancouver storm water bylaw compliance documentation included. Industrial sites get a custom schedule covering loading docks, washbay drains and large-volume stormwater.

For property management portfolios across Metrotown, downtown Vancouver and the Burnaby commercial corridors, we run tiered annual contract pricing, a single dispatch contact and coordinated scheduling.

What we do differently, in four lines.

The camera goes in before the machine does, on every major job. A scope regularly turns a quoted full perimeter replacement into a hydrojet and a single spot repair, and it is the only way anyone can tell you honestly which of the two you are looking at.

Most of our work is on pre-1970 clay tile drainage in Strathcona, Hastings-Sunrise, Grandview-Woodland and Mount Pleasant. That is a narrow specialty and it shows up in the diagnosis, because we already know which lots tend to carry which problem.

Dispatch is live around the clock for atmospheric river flooding, sewer backups and basement flooding, answered by a person rather than a menu. Vancouver and Burnaby carry the 24/7 coverage.

And every visit ends in paperwork you can use. Certificates of service, City of Vancouver storm water compliance documents, and adjustor-ready cause and condition reports. Full general liability and WCB coverage on all of it, across 86 Google reviews at 4.9 stars.