24/7 emergency dispatch, Greater Vancouver
Emergency Plumber Vancouver
Water gushing from the ceiling. Sewage backing up at the basement floor drain. Hot water tank ruptured at 11 PM on a Sunday. Plumbing emergencies do not wait for business hours, so neither do we.
We answer the phone live, around the clock, with a real human dispatcher. Not voicemail. Not a bot that loops you back to the menu. Overnight crews are staffed for exactly this.
The six emergencies that dominate our overnight queue
After ten years of round the clock dispatch across Greater Vancouver, the same six calls come in again and again.
Burst hot water tank. 40 to 60 gallons on the basement floor once the tank lets go. We carry replacements on the truck, 40 and 50 gallon, gas and electric.
Sewer backup. Sewage rising from the basement floor drain or the lowest toilet. We cable the immediate blockage to restore flow, then camera-scope the cause so there is a permanent fix plan rather than a repeat call.
Burst supply pipe. Usually frozen then thawed in winter, or pinholed old copper any time of year. Shut off the main, drain the system, cut and replace the failed section.
Sump pump failure during a storm. The pit fills, water backs up into the foundation, the basement starts to flood. We replace the pump overnight with a cast-iron Zoeller or Liberty unit. Given how often we get called out for power loss during a storm, battery backup is worth having on any Vancouver home.
An overflowing toilet that will not stop. Shut the supply at the angle stop behind the toilet, rotating clockwise, then call. We snake the trap arm or the main lateral to clear the blockage downstream.
A mystery leak. Active water somewhere in the house and you cannot find it. We use acoustic detection and thermal imaging to narrow it down to a few inches, then repair.
All six get insurance-ready documentation. All six are routine for the overnight crew.
What counts as an emergency, and what happens when you call
The hot water tank ruptures at 11 PM Sunday. The toilet overflows during your Friday dinner party. The kitchen supply line bursts behind a wall while you are at work, and the cabinet has been soaking all day by the time you walk in.
Here is what we treat as an emergency, no argument on the phone. An active water leak, any volume, anywhere in the house. Sewage backing up in any fixture or floor drain. No hot water at all for a household with kids or seniors. No cold water at all. A burst pipe, frozen or otherwise. A failed sump pump during atmospheric river weather. A gas smell near plumbing fixtures, where we coordinate with FortisBC for the gas side. And any flooding event, whatever the source. If water is going somewhere it should not, that is the call.
First, live dispatch picks up. A real person takes the address, what is leaking or failing, and where your main shut-off is, then gives you a real arrival window on the call. If water is actively gushing, dispatch walks you through finding and closing that main shut-off while the truck is on the way. It is usually in the basement on the incoming line. Go and find yours before you ever need to make this call.
Then the truck rolls. Dispatch confirms which plumber is responding and passes your contact details across. If you have to step away for work, kids or sleep before they arrive, dispatch coordinates access with you.
Then we stop the bleed. The plumber walks the situation, separates the immediate fix from the longer term repair, and gives you the price bracket. On anything with water moving, the priority is to stop it. A shut-off valve replaced if the old one will not close, a temporary cap on a burst pipe, an immediate clear on a backing-up sewer. After that comes the actual repair, and we photograph all of it for your insurance file.
Insurance documentation is included free on every emergency call. Timestamped photos, a cause and condition report written the way adjustors want it, and the repair scope. We have worked with adjustors at Aviva, Intact, BCAA, Wawanesa, Square One and TD Insurance. Documentation is what decides a claim at the deductible or deny line.
What Vancouver customers say
Ryan was great! My landlord called him to fix my blocked kitchen sink. He showed up the same day (on a Sunday) and fixed the problem. He even cleaned the sink and dried up all the water that had leaked before he got there. And he was very careful coming in and out of the house so my cat wouldn’t get out. I’d definitely recommend him.
Ryan is INCREDIBLE. He has been responding to all of us (four houses and families!) affected by a sewage back up. This is all on Boxing Day and beyond, in terrible weather full of ice, cold and rain. He is so knowledgeable, and knew what was needed right away. Just the top of his field I am sure. As well as that, he is incredibly calm, respectful, kind and fair. I am truly amazed by this person's capacity and competence in combination with his noble, calm presence in the face of a real mess. Thank you Ryan, so very much!
I had very positive experience with Mamba Services, Ryan was amazing to work with and took care of my drain issues in no time. He arrived on time, was very professional and efficient in carrying out the work. What impressed me was how honest he was in recommending needed repair. He was very patient in explaining the different options. I will certainly call them for future projects.
Had an excellent experience. Ryan was fantastic, it was an after hours call late in the evening and he showed up exactly in the time frame he gave. Took care of the kitchen sink issue within minutes all systems were running like new. Pricing was extremely reasonable, Ryan was patient and explained everything to me while fixing my problem. I would highly recommend this company for any plumbing work.
Ryan was efficient, experienced, and knowledgeable. He was able to squeeze me into his schedule with short notice and wasted no time with my appointment. He arrived on site inspected the issue, and was quickly at work with resolving the problem. I am very pleased with his service and honesty. He provided recommendations that will help assist me in future occurrences.
24/7 emergency dispatch
Water where it should not be, right now?
Call and a real dispatcher picks up, not voicemail and not a bot. You get a real arrival window on the call, and the truck rolls once the call is confirmed. Stat holidays, Christmas, New Year’s Eve, Sunday at 3 AM. Someone answers.
Emergency plumbing FAQ, Vancouver
Yes. Live human dispatch around the clock, including stat holidays. No voicemail, no bot, no please leave a message loop. Call (778) 961-0824 and a real person answers.
An active water leak of any volume, a sewage backup, no hot water for a household with kids or seniors, no cold water at all, a burst pipe, a failed sump during a storm, a gas smell near fixtures, or flooding from any source. If water is going where it should not, call us.
Yes. Shut-off valves, braided stainless supply lines, wax seals, fill valves, sump pumps from Zoeller and Liberty, hot water tanks in 40 and 50 gallon gas and electric, pipe repair fittings, drain cable and a hydrojet. About 80% of emergency calls finish on the first visit because the part was already on the van.
Most BC home insurance policies cover sudden and accidental water damage, so a burst pipe, a ruptured tank, or a sewer backup if you carry the rider. Long term seepage usually is not covered. We document with timestamped photos and adjustor-ready reports, free on every emergency repair, and we have worked with adjustors at Aviva, Intact, BCAA, Wawanesa, Square One and TD.
The plumbing side, yes. The gas connection at a water heater, or a gas range line inside the house. A leak from the FortisBC supply or the meter is theirs, and we coordinate with them on 1-800-663-9911. They own that side of the system.
Live dispatch walks you through it on the phone while the truck is on the way. It is usually in the basement on the incoming water line, often near the hot water tank or the water meter. We find it together.
Yes. A 1 year workmanship warranty on all emergency repair work. Pipe materials carry their manufacturer warranty. The paperwork is emailed at job completion.
Yes. We work with property managers and strata councils across Vancouver and Burnaby. Full general liability and WCB coverage, certificates of service emailed, and volume pricing for multi unit ownership groups.
Yes, if water is getting near outlets, the panel, or the hot water tank electrical. Cut the breaker for the affected circuits before you step into standing water. If you are not sure, stay out of the water and wait for us. We assess the electrical hazard on arrival.
There is a premium added to standard rates for nights, weekends and stat holidays. It is waived if the underlying cause is covered by previous Mamba warranty work.
24/7 EMERGENCY DISPATCH
Water where it should not be?
Ryan picks up. Live dispatch, and you get a real arrival window on the call.